Shipping & Delivery Policy

Effective date: July 25, 2026

This policy explains how Full Send Parts processes and delivers orders. Automotive products may ship from FSP, a distributor, a manufacturer or multiple warehouses. Read the product page and checkout information together with this policy.

1. Order processing

Orders are reviewed for payment authorization, fraud prevention, product availability, shipping restrictions and address accuracy. Many stocked products are processed within one to three business days, but this is an estimate rather than a guarantee. Weekends, holidays, supplier closures, weather, carrier disruption, fraud review, freight coordination and product-specific handling can extend processing.

“Processing” means preparing or releasing an order; it is separate from carrier transit time. An order is not considered shipped until the carrier accepts the package or freight shipment.

2. Inventory and supplier fulfillment

Inventory displayed online can reflect distributor or manufacturer availability and may change before allocation. Some products ship directly from a supplier. A single order may arrive in separate packages with different tracking numbers and delivery dates. We do not charge an additional shipping fee solely because we split an order, unless a changed service is requested and agreed.

3. Shipping rates and qualifying free shipping

Shipping charges are calculated or displayed at checkout based on destination, weight, dimensions, warehouse, carrier and service. “Free U.S. shipping” promotions apply only to qualifying orders and destinations and may exclude freight, oversized products, hazardous materials, Alaska, Hawaii, U.S. territories, remote areas and products with product-specific charges. The checkout total controls.

4. Delivery estimates

Any estimated processing, shipment or delivery date is based on information reasonably available at the time and is not a guaranteed arrival date unless FSP expressly identifies it as guaranteed in writing. Carrier estimates begin after carrier acceptance. Do not schedule installation, tuning, travel or vehicle downtime until all products have arrived and been inspected.

5. Delays and the FTC shipment rule

We aim to ship within the time stated at purchase. If no shipment time is stated, applicable U.S. rules generally require a reasonable basis to expect shipment within 30 days. If we learn that we cannot ship within the applicable time, we will provide a delay notice and, where required, offer the choice to consent to the delay or cancel for a prompt refund. A required refund will be issued to the original payment method rather than store credit unless you voluntarily choose store credit.

6. Special-order, made-to-order and backordered products

Special-order, made-to-order and backordered products can have extended or variable lead times. Estimates depend on the manufacturer or distributor and can change due to production, allocation, import or freight conditions. We will communicate a material delay when required. Once a special order has been accepted or released to a supplier, cancellation may be restricted to the extent permitted by law and as disclosed before purchase.

7. Freight and oversized delivery

Engines, transmissions, body panels, large exhaust components, wheels, bumpers and other oversized items may require freight service. Freight delivery may require a valid telephone number, appointment, adult recipient, suitable access and signature. Residential, liftgate, limited-access, redelivery, storage or address-correction charges may apply if not included at checkout.

Inspect freight before signing. Note visible damage or shortage on the delivery receipt, photograph the packaging and product, and contact FSP promptly. Signing without noting visible damage may affect the carrier claim.

8. Address accuracy and changes

You are responsible for providing a complete deliverable address. Contact us immediately if a correction is needed. We cannot guarantee changes after an order is submitted or released. Carrier interception, correction or reshipment fees caused by an incorrect customer-provided address may be charged to the customer where permitted.

For fraud prevention, we may restrict shipment to a verified address or request additional verification. We do not ship to freight forwarders or reshippers when prohibited by a supplier, payment provider or fraud-control requirement.

9. Tracking and delivery

Tracking is provided when available. Carrier scans can take time to update. A “delivered” scan does not always identify the exact placement location, so check entrances, household members, property staff and nearby delivery points.

Risk of loss transfers as provided by applicable law. A carrier scan does not eliminate rights relating to a genuinely missing shipment. Contact us promptly so we can review tracking, request a carrier trace or explain the available claim process.

10. Damaged, missing or incorrect shipments

Inspect every delivery before installation. For visible damage, missing contents or an incorrect item, preserve the product, labels and all packaging; take clear photographs; and contact us as soon as reasonably possible with the order number. Do not install, modify, paint or discard the product while the issue is under review.

For a verified FSP or fulfillment error, we will provide an appropriate remedy, which may include replacement, return shipping, repair, partial refund or refund as required by law. Carrier and supplier investigations may require photographs, packaging and a signed statement.

11. International orders

If international checkout is offered, the recipient is responsible for lawful import, duties, taxes, brokerage and local restrictions unless checkout expressly states they are included. International orders may be delayed or refused by customs. Products restricted by emissions, hazardous-material, export or manufacturer rules may not be available internationally.

12. Contact

For shipping support, use the Contact page and include the order number, delivery address and relevant photographs. Do not send payment-card information.