Returns, Refunds & Cancellations Policy

Effective date: July 25, 2026

We want eligible returns to be clear and fair while protecting customers from parts that have been installed, contaminated, altered or misrepresented. Contact FSP before sending anything back. Unauthorized returns can be refused or delayed.

1. Standard return eligibility

You may request a return within 30 calendar days after confirmed delivery for an eligible product that is unused, uninstalled, unmodified, complete and in resalable condition with its original packaging, labels, instructions, hardware and accessories. A return request does not guarantee approval; we confirm eligibility and provide return instructions or a return merchandise authorization (“RMA”).

2. Items normally not returnable

Except where the product is defective, damaged, incorrect, or return rights cannot lawfully be excluded, the following are not normally eligible:

• products that were installed, test-fitted in a manner leaving marks, programmed, flashed, tuned, fueled, energized, modified, painted, cut, drilled, welded or otherwise used;
• special-order, custom, personalized, made-to-order or manufacturer-direct non-cancellable products;
• electrical, electronic, lighting, sensor, control-module, software, tuner or data-licensed products after opening, connection, registration or activation;
• opened fluids, oils, chemicals, sealants, filters, gaskets, hygiene-sensitive goods and hazardous materials;
• clearance, closeout or final-sale products clearly identified before purchase;
• gift cards, downloadable products, services and installation labor;
• products missing packaging, serial labels, components or documentation;
• products damaged through misuse, incorrect installation, accident or inadequate packaging; and
• products returned outside the approved period without written authorization.

3. Fitment returns

Before ordering, verify the exact vehicle year, make, model, generation, trim, engine, drivetrain, emissions configuration and modifications. A product title, search result or automated selector is not an unconditional fitment guarantee. If you selected the wrong product, a standard return may be available if it remains eligible and uninstalled; return shipping is normally your responsibility.

If FSP provided materially incorrect written fitment guidance after you supplied complete and accurate vehicle information, contact us before installation. We will review the communication and provide an appropriate remedy for a verified FSP error.

4. Return authorization process

1. Submit a request through the Contact page with the order number, item, reason, vehicle details where relevant, and photographs if requested.
2. Wait for written approval and the correct return address. Products can ship from different suppliers and must not be returned to an address on the outbound label unless instructed.
3. Package the product securely inside an outer shipping carton. Do not place shipping labels directly on retail packaging.
4. Ship within the period stated in the authorization and retain tracking and proof of delivery.

5. Return shipping

For change-of-mind, duplicate-order or customer-selection returns, the customer is responsible for return shipping and assumes transit risk until delivery. Use a trackable, adequately insured service. Original shipping charges are not normally refundable unless required by law or the return results from a verified FSP error.

For a verified incorrect, damaged or defective product covered by FSP’s responsibility, we will provide instructions and, where appropriate, a prepaid return method. Do not independently purchase expedited or freight return service and expect reimbursement without written approval.

6. Inspection and deductions

Returns are inspected after receipt. A deduction may be applied where permitted for missing components, damaged packaging, use, alteration, cleaning, supplier charges or diminished value beyond reasonable handling. We will explain a material deduction. We do not impose a hidden restocking fee on an ordinary eligible return; a supplier or special-order restocking charge applies only when disclosed or agreed and legally permitted.

7. Refunds

Approved refunds are issued to the original payment method. Bank processing can take additional time after we submit the refund. Required shipment-delay refunds are not replaced with store credit unless you voluntarily request credit. Gift recipients or purchases funded partly by gift card may receive the applicable refund in the legally permitted original form.

8. Incorrect, damaged or incomplete orders

Inspect the order before installation. Preserve all packaging, labels and components. Contact us promptly with photographs of the outer package, shipping label, product, part number and damage or shortage. Installing or discarding an incorrect item before review can limit available remedies when it prevents verification or causes additional damage.

9. Defective products and warranty claims

A defect discovered after installation is generally handled under the applicable manufacturer or FSP written warranty rather than as an unused return. See our Warranty Policy. Do not continue using a product if doing so could cause injury or property damage.

10. Cancellations

Request cancellation immediately. We will try to stop processing but cannot guarantee cancellation after warehouse release, supplier acceptance, programming, fabrication or shipment. An order already shipped must follow the return process. Special-order and made-to-order products may become non-cancellable once accepted by the supplier, subject to applicable law and prior disclosure.

11. Chargebacks

Please contact us first so we can investigate. Nothing in this policy waives a lawful billing-dispute right. Knowingly filing a false chargeback or retaining both the product and refund may constitute fraud.